Mobile App Privacy Policy
Your privacy is very important to us! This privacy policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website https://alrozanafashions.com
The terms "You," "Your," "Yours," and "User" refer to the entity/person/organization using our website. When this policy refers to "We," "Us," or "Our," it refers to "Fayrouz and Rozana" and its affiliates. "The Site" refers to https://alrozanafashions.com/ and its Android and iOS apps
This Privacy Policy is subject to our Terms of Service
For any questions about this policy or requests regarding personal data processing, please contact us at info@alrozanafashions.com
Information We Collect From You
We collect the information you provide to us, which is necessary to perform the contractual arrangement between you and us and allows us to comply with our legal obligations
Account Registration Information
When creating an account, we ask for registration information such as email address, name, surname, phone number, username, passwords, personal identification number, and address
Communications, Chats, Messages
When you contact us via email or other means, we collect information about the communication and any details you choose to provide or disclose. To respond to your request, we may access information provided via email, chats, purchase history, etc
User Images
We use images that you upload for various purposes, including uploading user-generated content such as product reviews, facilitating customer support chat interactions, and enabling product image search for a smooth shopping experience
Payment Information
To place an order and use features of the site, we may request certain financial details to facilitate payment processing. We collect your credit or debit card number, card type, expiration date, billing address, tax number, and name and surname
Login Information
We collect login information if you log into your account using authentication data
Information We Collect Automatically
When you use our site or interact with us directly, we may collect information, including personal data, about how you interact with the site, the services you use, and how you use them
Log Data and Device Information
We automatically collect log data and device information when accessing and using the site, even if you haven't created an account or logged in. This information includes, among others: IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, timestamp, click data
We automatically collect log data and device information when accessing and using the site, even if you haven't created an account or logged in. This information includes, among others: IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, timestamp, click data
Tracking Technologies and Cookies
We use cookies, beacons, tags, click-through codes, source tracking, item tracking codes, phone model, device ID, and customer-specific numbers. We also collect automatic data about the device's operating system
We use cookies, beacons, tags, click-through codes, source tracking, item tracking codes, phone model, device ID, and customer-specific numbers. We also collect automatic data about the device's operating system
Geolocation Data
We collect information about your approximate location, as determined by data like your IP address, to provide an enhanced user experience. This data may only be collected when accessing the site using your device
We collect information about your approximate location, as determined by data like your IP address, to provide an enhanced user experience. This data may only be collected when accessing the site using your device
Usage Data
We use a tool called "Google Analytics" to gather information about your interactions with the site (pages you visit, the content you view, searches you make, bookings you complete, and other activities on the site). As a result, Google, Inc. places a persistent cookie on your web browser to identify you as a unique user the next time you visit the site. For more information, please visit Google
We use a tool called "Google Analytics" to gather information about your interactions with the site (pages you visit, the content you view, searches you make, bookings you complete, and other activities on the site). As a result, Google, Inc. places a persistent cookie on your web browser to identify you as a unique user the next time you visit the site. For more information, please visit Google
How We Use Your Information
We process your data in accordance with general data processing principles
We may use the information we collect from you for several purposes, including
To identify the user
To create an account
To create a trusted environment
To generate statistics and market analysis
To stay in touch
To personalize marketing
To send billing information
To manage user requests
To communicate with the user
To improve services
To ensure data security and prevent fraud
To comply with applicable laws
To request feedback
To publish testimonials
To provide support
We will only collect your personal information when we have your consent, when we need the information to perform a contract with you, or when processing is in our legitimate business interests
Direct Marketing
We may use your contact details for direct marketing purposes. These direct marketing offers may be customized based on your preferences and any other information you’ve provided to us (such as location, social media profile details, etc.), or information we have collected or generated from other sources as outlined above
If you wish to withdraw your consent for direct marketing and stop receiving information from us, you can exercise this option at any time by updating your preferences in your account, or by following the unsubscribe instructions provided in the emails you receive
How We Share Your Information
The site may send user information such as email addresses to its mobile app provider Vajro and to Shopify if you used social login (Facebook, Google, Apple) or single sign-on
The site may also use (currently or in the future) analytical tools such as Google Analytics, Firebase Analytics, Clevertap, and Appsflyer.
We may disclose your information to third parties
When required by law or regulatory requirements, or by a court order or other judicial mandate
In response to legal requests from public authorities, including for national security and law enforcement purposes
In the context of a sale, transfer, merger, bankruptcy, restructuring, or reorganization of the business
To protect or defend our rights, interests, or property, or those of a third party
To investigate violations related to our products and services
To protect the vital interests of an individual
Cookies
Cookies are small text files stored by your browser on your computer when you visit our site. We use cookies to improve our site and make it easier to use. Cookies allow us to recognize users and avoid repeated requests for the same information
Cookies from our site cannot be read by other sites. Most browsers accept cookies unless you change your browser settings to reject them
The cookies we use on our site include
Strictly Necessary Cookies: These cookies are required to operate our site. They help us display the correct information, personalize your experience, enable security features, and assist us in detecting malicious activity. Without these cookies, the site might not function correctly or may be severely affected
You can find more information on how to delete cookies and additional useful information about cookies at http://www.allaboutcookies.org
Sensitive Information
We do not collect sensitive information such as political opinions, religious or philosophical beliefs, racial or ethnic origin, genetic or biometric data, health data, or data relating to sexual orientation.
Please do not send or upload sensitive data to us, and contact us using the details below if you believe we may have received such data. We have the right to delete any information we believe may contain sensitive data
Payment Information
Please refer to the privacy policy available on our site https://alrozanafashions.com
External Links
Our site may contain links to other websites. Please review their privacy policies to learn more about how they collect and use your personal data, as we do not control their policies or practices
Retention
We retain your personal information to provide services to you and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
We will keep your personal information for as long as necessary to provide services to you, unless required by law or regulations to retain it longer
Security
We have implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we regularly monitor our systems for potential vulnerabilities and attacks
Despite the measures and efforts we take, the transmission of information over the internet, email, or text messages is not 100% secure. We cannot guarantee the absolute protection and security of your personal information or any other user content you upload, post, or share with us or anyone else
Therefore, we encourage you not to provide us or anyone else with any sensitive information that you believe could cause you significant or irreversible harm if disclosed
If you have any questions regarding the security of our site or services, feel free to contact us at
info@alrozanafashions.com
Your Rights
You have a set of rights regarding the protection of your personal information. These rights include
Right to Access Information We Have About You
If you wish to access the personal information we collect about you, you can do so at any time by contacting us at info@alrozanafashions.com
If you wish to access the personal information we collect about you, you can do so at any time by contacting us at info@alrozanafashions.com
Right to Correct Inaccurate Information About You
You can correct, update, or request the deletion of your personal information by contacting us using the contact details provided below
You can correct, update, or request the deletion of your personal information by contacting us using the contact details provided below
Right to Object to Processing
When we rely on your consent to process your personal information, you can withdraw that consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing before your withdrawal
When we rely on your consent to process your personal information, you can withdraw that consent at any time by contacting us using the contact details provided below. This will not affect the lawfulness of processing before your withdrawal
Right to File a Complaint
You may file questions or complaints with the national data protection agency in your country of residence in case your rights are violated. However, we recommend trying to resolve any potential dispute peacefully by contacting us first
You may file questions or complaints with the national data protection agency in your country of residence in case your rights are violated. However, we recommend trying to resolve any potential dispute peacefully by contacting us first
Right to Erase Data
You may request the deletion of data without undue delay for legitimate reasons, such as when the data is no longer necessary for the purposes for which it was collected or when the data has been processed unlawfully
You may request the deletion of data without undue delay for legitimate reasons, such as when the data is no longer necessary for the purposes for which it was collected or when the data has been processed unlawfully